Mondial Assistance Group

Frequently Asked Questions

Have you ever found yourself in an emergency situation or in need of assistance? Please read on to discover how we can help you.

1

My car stalls along the highway and there is smoke coming from underneath the bonnet! What should I do?

2

I am travelling in China and have a high fever. I need to see a doctor, but I don’t speak Mandarin. Who can help me?

3

I need to fly to Dubai for a business trip. This is my first trip there, so I need some information such as visa requirements and immunisation guidelines? Who should I turn to?

4

I want to go to the “West Life” concert in Asia. How can I book it?

1

My car stalls along the highway and there is smoke coming from underneath the bonnet! What should I do?

Call the emergency roadside hotline number and give your exact location and a clear description of the problem. A recovery operator will be dispatched to repair your car at the roadside or to tow it to the nearest dealer for repair. In the event that your car is towed, we will organise a replacement car or transfer vehicle to take you to your next destination. We will arrange hotel accommodations should your car be immobilised outside your home country. We will also arrange for the car to be delivered directly to you once it has been repaired.

2

I am travelling in China and have a high fever. I need to see a doctor, but I don’t speak Mandarin. Who can help me?

We can arrange for an English-speaking doctor to visit you in your hotel room. Should there be a lack of appropriate medical facilities in your vicinity, we can evacuate you to the nearest location where treatment can be administered. Our team of doctors will also monitor your local medical treatment and keep you updated.

3

I need to fly to Dubai for a business trip. This is my first trip there, so I need some information such as visa requirements and immunisation guidelines? Who should I turn to?

We can provide you with all kinds of pre-travel information such as visa requirements, weather conditions, immunisation guidelines, foreign exchange rates, etc. We can also take care of your flight reservations and bookings in a preferred hotel.

4

I want to go to the “West Life” concert in Asia. How can I book it?

We can book the tickets for you if you simply tell us which dates you prefer. The tickets will be delivered directly to your doorstep; all you need to do is to show up and enjoy the concert.

Contact Us FAQ Site Map Privacy Policy / Terms of Use