Mondial Assistance Australia is the biggest business unit in the region. Based in Brisbane, Australia, the company was created in 1983 and was acquired by the Group in July 2001.  As Australia’s market leader in assistance, it also provides a comprehensive range of travel insurance products and emergency medical assistance services adapted to each category of inbound and outbound travellers.   

With its 20 years of experience and its extensive network of providers, Mondial Assistance Australia is also the market’s principal provider of 24-hour roadside assistance services to motor manufacturers and car distributors.

Its customer service centre offers corporate clients flexible, tailored outsourcing solutions for managing overflows and after-hour calls cost effectively.  Mondial Assistance Australia’s business solutions also include services such as management of information lines, conducting customer surveys and all types of call centre activities linked to marketing campaigns.

Additionally, Mondial Assistance Australia has developed specialised programmes dedicated to targeted populations (families, over 50, retirees, expatriates, etc.), which include innovative and adapted services such as home assistance and health counselling hotlines.