Mondial Assistance Group

Professionals assistance just a phone call away

“Assistance services”, “Travel Insurance”, “Call centre services”: Everyone has a basic understanding of what these terms mean, but very few have an exact idea of the great variety of services we are able to offer. With just a simple phone call, our team of experts is always there, at your side, ready to implement the most appropriate solution to meet your needs and those of your customers. Here are some examples of the services we provide throughout the region.

24-hour Roadside Assistance

Mondial Assistance Group offers dedicated services to car manufacturers and insurers to cover their customers when their vehicle is immobilised after a breakdown or an accident. On-the-spot assistance, hotel and travel arrangements, or the provision of a replacement vehicle, Mondial Assistance Group helps to transform a bad moment into a positive experience.

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Third Party Warranty Administration

In order to strengthen its brand recognition, increase brand loyalty and boost its new car sales, a car manufacturer or an importer can initiate “extended warranty programmes” for vehicles beyond the car manufacturer's initial warranty period.  Mondial Assistance Group has dedicated Warranty departments to handle these programmes, complete with insurance partners who insure the scheme.

Travel Insurance and Assistance

The Travel Insurance and Assistance products we offer, under our own brand or those of our clients, include trip cancellation or curtailment benefits, compensation for flight delays, money or passport loss, and assistance with lost luggage, pre-travel information and of course, medical assistance.

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Medical Assistance

Medical Assistance Group is perhaps best known for the reputed medical assistance it provides. From a simple physician's referral to complex medical evacuation, Mondial Assistance Group helps solve all health related problems while travelling abroad through its extensive network of medical providers.

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Customer Relationship Management Solutions

Mondial Assistance Group offers a wide range of call centre services for clients seeking to outsource inbound or outbound customer service. These include enrollment and fulfillment services, Integrated Voice Response (IVR) applications and other customised inbound and outbound programmes.

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Concierge Services

Mondial Assistance Group's Concierge help desk is a resourceful service solution which responds to requests of all kinds: from bookings in fine hotels or restaurants to golf course referrals or reservations; from travel information to locating lost items or helping with the purchase of luxury goods.

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